Privacy Policy and Terms & Conditions
Last Updated: [11/10/2024]
At Krafted Kriya (“we”, “us”, “our”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect the personal information you provide when you visit our website https://kraftedkriya.com/ (“Site”) or use our services. By using our Site or services, you agree to the terms outlined in this policy.
This Privacy Policy is in compliance with the applicable laws in India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
1. Information We Collect
We collect the following types of personal information to provide our services and enhance your shopping experience:
- Personal Identification Information: Name, email address, phone number, shipping address, billing address, payment information, and other details necessary to process transactions.
- Account Information: Username, password, and other details for managing your account on our Site.
- Browsing and Usage Data: Information such as your IP address, browser type, operating system, device information, and browsing behavior, which may be collected through cookies and similar tracking technologies.
- Transaction Information: Details about your purchases, order history, product preferences, and payment history.
- Communication Data: Information you provide when you communicate with our customer support, participate in surveys, or engage in promotional activities.
2. How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfill your orders, including shipping and delivery.
- To manage your account and provide customer support.
- To communicate with you about your orders, promotions, offers, or updates.
- To improve our Site and services by analyzing usage and customer behavior.
- To comply with legal and regulatory requirements.
- To prevent fraud, unauthorized transactions, and enhance security.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience on our Site. Cookies help us remember your preferences, improve website performance, and personalize your shopping experience. You can manage your cookie preferences through your browser settings.
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted third parties under the following circumstances:
- Service Providers: We may share information with third-party service providers (e.g., payment processors, shipping companies) who assist in delivering our services.
- Legal Compliance: We may disclose your personal information to comply with legal obligations, protect our rights, or respond to legal requests.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business.
5. Data Security
We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use encryption, firewalls, and other technologies to safeguard your data. However, please note that no method of transmission over the internet or electronic storage is 100% secure.
6. Your Rights
Under Indian law, you have the following rights regarding your personal information:
- Access: You have the right to access the personal information we hold about you.
- Correction: You may request corrections to any inaccurate or incomplete information.
- Withdrawal of Consent: You can withdraw your consent to our processing of your personal data at any time, subject to certain conditions.
To exercise your rights or make any requests regarding your data, please contact us at info@kraftedkriya.com
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the data is no longer needed, we will securely delete or anonymize it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically to stay informed of how we protect your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
[Krafted Kriya]
[47/1, 3rd Model House Street, Basavanagudi, Bangalore – 560004]
[9353942068]
[info@kraftedkriya.com]
Terms & Conditions
Last Updated: 11/10/2024
Welcome to Kraftedkriya ! These Terms & Conditions (“Terms”) govern your access to and use of our website www.kraftedkriya.com (“Site”) and any related services provided by kraftedkriya (“we”, “us”, “our”). By using our Site or placing an order, you agree to comply with these Terms. Please read them carefully before using our Site.
1. Eligibility
By using this Site, you represent that you are at least 18 years old, or if you are under 18, that you are using the Site with the supervision of a parent or legal guardian who agrees to be bound by these Terms.
2. Account Registration
To make a purchase or access certain services, you may need to create an account. You are responsible for maintaining the confidentiality of your account details, including your password. You agree to provide accurate and complete information when registering and to update your account information as necessary.
3. Orders and Payment
When you place an order on our Site, you agree to the following terms:
- Order Acceptance: All orders are subject to availability and acceptance. We reserve the right to refuse or cancel an order for any reason, including stock limitations, inaccuracies in pricing or product descriptions, or issues with payment authorization.
- Pricing: All prices listed on the Site are in INR and are inclusive of applicable taxes unless stated otherwise. We reserve the right to change prices at any time without notice, but changes will not affect orders that have already been placed.
- Payment Methods: We accept credit cards, debit cards, netbanking & UPI payments for orders. Payment must be completed at the time of purchase. If payment is declined or not authorized, we will cancel your order.
4. Shipping and Delivery
We offer shipping to locations within Bangalore and across India as per request . Delivery times and costs vary based on the shipping method selected during checkout. Any delivery dates provided are estimates and we do not guarantee exact delivery times. We are not responsible for delays caused by factors beyond our control, such as weather or carrier issues.
5. Returns and Refunds
We strive to ensure your satisfaction with every purchase. However, if you are not completely satisfied with your order, you may return it under the following conditions:
- Return Policy: You may return eligible items within 3 days of delivery for a full refund or exchange, provided the items are unused, in their original packaging, and accompanied by the original receipt or proof of purchase.
- Non-Returnable Items: Certain products, such as [e.g., perishable goods, personal care items], are not eligible for return or exchange.
- Refund Process: Refunds will be processed to the original payment method within 7 days after we receive the returned items. We reserve the right to refuse a refund if the returned items do not meet the return policy criteria.
6. User Conduct
By using the Site, you agree to the following:
- You will not use the Site for any unlawful purposes or in a way that violates any applicable laws or regulations.
- You will not attempt to interfere with the proper functioning of the Site or gain unauthorized access to any part of the Site.
- You will not submit any false or misleading information when creating an account or placing an order.
7. Intellectual Property
All content on this Site, including but not limited to text, images, graphics, logos, and software, is the property of Kraftedkriya or its licensors and is protected by intellectual property laws. You may not copy, distribute, modify, or use any content from the Site without our prior written consent.
8. Limitation of Liability
To the fullest extent permitted by law, kraftedkriya shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our Site, products, or services. Our total liability to you for any claim arising from your use of the Site or any product purchased shall not exceed the amount paid by you for the product in question.
9. Warranties Disclaimer
Our products and services are provided “as is” and “as available”, without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
10. Indemnification
You agree to indemnify and hold harmless kraftedkriya and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, or expenses (including legal fees) arising from your use of the Site, violation of these Terms, or infringement of any third-party rights.
11. Governing Law and Jurisdiction
These Terms are governed by the laws of India, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the Site will be resolved exclusively in the courts of Bangalore, Karnataka, India.
12. Changes to These Terms
We reserve the right to modify or update these Terms at any time without prior notice. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. Your continued use of the Site following the posting of changes constitutes your acceptance of the updated Terms.
13. Contact Us
If you have any questions or concerns regarding these Terms, please contact us at:
Krafted Kriya
47/1, 3rd Model House Street, Basavanagudi, Bangalore – 560004
9353942068
info@kraftedkriya.com