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Phone
(+91)9353 942 068
info@kraftedkriya.com
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FAQs
I am unable to place an order online, what do I do?
Don’t worry, our customer care team or even better, our Stylists will be able to guide you, recommend you and even place the Order on your behalf. Just call us at +91 9353942068 (10.00 A.M. to 7.00 P.M. from Monday to Friday) or alternately write to us at info@kraftedkriya.com
How do I make the payment?
We accept Master Card, Visa credit, Debit & Credit Cards We also have an option of UPI, net banking and Cash on Delivery.
What happens if the products ordered go out of stock?
If a product goes out of stock while adding it to your shopping cart, you will be informed immediately, and the merchandise will not get added to the shopping cart.
What is your return policy and cancellation policy?
Contact us within 3 days for returns or exchanges. Orders can be canceled up to 1 days before the scheduled delivery date.
Is there a limit to the quantity that I can order?
No, there’s no limit. Each order is verified with you via email/telephone in order to ensure your security and confirmation.
Can I cancel an order?
Yes, you may cancel an order fully or partially within 24 hours from the time of placing the order. You can get in touch with our customer support with your order details and take further steps.
I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?
Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, banks normally roll it back within 7 business days. The time taken can vary from bank to bank and we unfortunately won’t be able to expedite this. Please check with your bank for more details
What should I do if my payment fails?
In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on info@kraftedkriya.com or please give us a call with your order number for any clarification.
Do you Ship Internationally?
Yes we ship Internationally, Charges applicable.
Do you deliver all over India?
Yes, we do deliver all over India. If delivery service is not available through our partnered courier companies, we will ship your order through India Post. This would be possible only for prepaid orders.
Can I change the shipping address of the order?
You can change the shipping address before your order is billed or shipped. This could be done by contacting our customer support with your order details.
What is the stipulated delivery time for an order?
Delivery Time will be around 2-5 working days for METROS & TIER 1 cities, and approx. 4-7 working days for TIER 2/3 cities & Rural regions.
What should I do if I receive a different item from the one that I have ordered?
If a wrong shipment has been delivered to you, please contact our customer care within 24 hours of receiving the delivery. Please refer to our “Returns Policy” section for more details.
What do I do if my order is received in a damaged condition?
If you notice that your parcel is damaged or tampered, you should refuse to accept it and return it to the courier personnel with all the original packaging material. You need to get in touch with the customer support and intimate the action immediately.
I am an international customer but want delivery in India. Is this possible?
Yes. We can deliver your shipment to India. We would need the complete shipping address along with a local contact number. If the delivery address is of a Hotel, would recommend you to give us your local contact number which would be reachable at all times
We accept Master Card, Visa credit, Debit & Credit Cards We also have an option of UPI, net banking and Cash on Delivery.